Frequently Asked Questions
Everything you need to know about shopping for your furry friends.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for pet supplies?
We offer a 30-day satisfaction guarantee. If your pet doesn't love their new item, you can return it in its original packaging for a full refund, excluding shipping costs.
Are your pet treats and food products safe?
Absolutely. At Happy Pet HQ, we only source products from reputable manufacturers that meet strict FDA and AAFCO safety standards to ensure your pet's health and safety.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our paw-print to more countries in the near future.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes or cancel your order.